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Open : Open for Consideration

Use labels for Service Catalog item Custom Fields

Related products:Freshservice
  • October 14, 2022
  • 10 replies
  • 177 views
msconfig87
Top Contributor ⭐
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Custom fields in Service Catalog Items currently only have a “Field Name” which is visible to the “Requester”.

This makes no sense as the Field Name should be unique and NOT visible to the “Requester”.
Instead there should be a field called “Label” which can be used multiple times with the same content and the “Field Name” which is a unique identifier for the workflow.

For example:

  • adding a dynamic section where each of the sections can have the SAME Label for fields

 

10 replies

alyssia.correa
Skilled Expert
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New Idea→Open : Open for Consideration
Ally, Freshworks Community Manager
    HeatherM14
    Active Contributor
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    • HeatherM14
    • Active Contributor
    • November 7, 2023

    This would be a fantastic and much needed upgrade!

      afautley
      Top Contributor ⭐
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      • afautleyTop Contributor ⭐
      • Top Contributor ⭐
      • November 7, 2023

      Yes please.

      what does open for consideration mean?

       

        christian.mentor
        Skilled Expert
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        Here’s a visual justification of why requester-facing labels would be ideal. This isn’t an ordered list, but has to be presented that way because the names have to be unique:

        Requester input fields

         

          DanielRuff
          Top Contributor ⭐
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          • DanielRuffTop Contributor ⭐
          • Top Contributor ⭐
          • November 15, 2023

          I agree on the request. I could make use of another field as well that is filled with search terms.

          One person searches for “laptop”, “notebook” or “pc”. And the service request is only called “Order new computer”. And noone finds this with their search. I dont want to fill every synonym into the description.

          Only the short description and the name of service requests is searched through.

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            alyssia.correa
            Skilled Expert
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            • alyssia.correa
            • Skilled Expert
            • November 15, 2023

            Hello @afautley - ‘Open for Consideration’ means that the feature request is currently being reviewed and considered by the product team and a final decision is yet to be made whether it will be included in the roadmap or no. 

            For any more details, please refer to our Product Ideas FAQs : 

             

            Ally, Freshworks Community Manager
              afautley
              Top Contributor ⭐
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              • afautleyTop Contributor ⭐
              • Top Contributor ⭐
              • November 15, 2023

              Thanks Alyssia

               

              FYI

              @BrynCYDEF  @msconfig87 @zachary.king @Daniel Söderlund @eeha0120 

                zachary.king
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                • zachary.kingTop Contributor ⭐
                • Top Contributor ⭐
                • November 15, 2023

                Thanks Alyssia

                 

                FYI

                @BrynCYDEF  @msconfig87 @zachary.king @Daniel Söderlund @eeha0120 

                Thats good to know. I wonder what the review cycle time is.

                - Zach / ITOps Supervisor - ITSM
                mbackwater42
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                • mbackwater42Top Contributor ⭐
                • Top Contributor ⭐
                • July 24, 2024

                Thanks Alyssia

                 

                FYI

                @BrynCYDEF  @msconfig87 @zachary.king @Daniel Söderlund @eeha0120 

                Thats good to know. I wonder what the review cycle time is.

                at least 8 months. 🤣

                Fixer of all things IT and the world's okay-est Dungeon Master.
                  alyssia.correa
                  Skilled Expert
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                  @mbackwater42 🌦 - we didn’t get an update yet 🙈. I’ve just checked in with the team, let me circle back if there’s been any more info on this request.

                  Ally, Freshworks Community Manager
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