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Use placeholders within solution articles

Related products:Freshdesk
  • May 27, 2014 1:40 AM UTC
  • 4 replies
  • 28 views
Contributor

It would be great if we could use placeholders within Solution articles. We have a product that is branded differently for different markets. Customers overseas will log in to their own portal branded up, but i want to avoid duplicating all of the solution articles and simply replacing the product name.

4 replies

Community Debut

This is something I am needing to do now as well. 

Community Debut
  • gmerizzi
  • Community Debut
  • Apr 28, 2016 4:40 PM UTC

+1

aravind.sundararajan
Skilled Expert
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Hello,


You can use liquid placeholders to customise the article page and render different contents based on a certain criteria. Flip over to this section to know more about the liquid placeholders in Freshdesk.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Apprentice
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  • joao.duarte
  • Apprentice
  • Feb 10, 2020 11:32 AM UTC

Hi,


We also use solutions to have internal tips for our agents to resolve typical problems.

For example: In ticket number 10 I have a problem and in order to correct this problem I need to run some queries. 

I create a solution to my agents with this procedure. And I want to use Placeholders to have the ticket URL for example.


This would be really helpful


Thanks

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