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Use Scenario to trigger workflow

Related products:Freshdesk
  • July 1, 2019
  • 1 reply
  • 19 views

my objective is to send an automated email after one hour to an email adress outside the System. That email account is connected to a Service which Forwards an sms from an Incoming email. so in case of an Major incident the cio gets an sms for example if Outlook is down.

My current approach is to use Scenario which is triggered after one hour and sets a custom variable to yes, which is working.

The workflow should then get triggered if the custom variable is set to yes. Unfortunately its not working when the Scenario automator is updating that variable, only when im doing it manually.

1 reply

Hello Gabriel,


You can make use of Time Triggers to send an email after one hour of ticket creation. Please check if this would be suitable for your case.


Cheers!