Summary: Allow bulk action (i.e. ticket updates) to search results.
Example: I need to find all the tickets from any time whose Subject Line begins with “new client” and then bulk update their Cat>SubCat>Item to the new value I created recently.
On the Search field, I type in “new client” and filter on Tickets in results.
Then I further filter the results to be only from the Requester = my API agent (SMART Sentinel).
But there is no action available after “finding” these tickets - I cannot take a bulk action on these tickets - there’s no way for me to “transfer” the search back to the Ticket View so I can take the bulk action.
Thanks for considering! :-)
