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User defined Keyboard Shortcuts

Related products:Freshdesk
  • June 10, 2017
  • 2 replies
  • 26 views

It would be nice if users could define keyboard shortcuts for items like scenarios or even canned responses, or even create specific macros.  

2 replies

This is a nice idea, I was just talking to a colleague about this the other day. I'm glad others are thinking the same!


  • Community Debut
  • March 1, 2019

Any chance it was somehow implemented since then?