I needed to rename the values for the “Type” field so I created a new “Type” dropdown, but then I found I could not remove the unwanted default dropdown.
It would be nice to remove, hide or change values of the default ticket fields.
Would also like to see Captcha as an optional component of the user submission form.
Hi Todd
Thanks for the feedback on the Default Ticket Fields.We will surely consider your feedback on Ticket Fields and Captcha and simplify this.
Thanks and regards
Vijay
+12Hi,
You would now be able to edit the default options available in the Type field - statuses and source are non-editable as they are already linked to the SLA setup in the helpdesk. Also, you would now be able to enable Captcha for the new ticket form under Admin -> Portals -> Settings section .
Cheers!
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