Our users are telling us that they are a bit frustrated of clicking to often when answering the CSAT. They receive an email where they click how happy(or not) they are with the resolution of the ticket but then a webpage opens and they have to click Submit. It should be enough to click the link in the email and if they want to submit a feedback then I would understand the meaning of this extra click. People nowadays are always busy and we also want to find ways to make everybody‘s day a little bit more easier. I would also think that we would get more feedback if this was easier. Is this possible?
New Idea
Users answering CSAT surveys - removing extra mouse clicks
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