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Using canned response via reply API

Related products:Freshdesk

I am trying to reply to a ticket with a canned response that has attachments.

The content with placeholders is not dynamically resolved and the attachments are not included.

Hello Ranjith,

Does the problem still persist? If yes, please drop in an email to support@freshdesk.com and our support ninjas will have this investigated for you.

Cheers!

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