+1As an agent I want to add a canned response with language liquids (multilingual canned response) to a new ticket / new email.
At the moment this is not possible because the language from the contact cannot be fetched in a new ticket / new email. As a result the canned response is “empty”.
Thanks for your post! We do have a plan to invest in this area in early 2024 through translations for canned responses and agent responses! We're still at the early planning stages but it will be carefully considered. Thank you, again.
+7Hey
Greetings from Freshworks Community!
I align with you on this point. Having multilingual Ticket Templates would be awesome. This is already a Feature request in our end.
Hopefully it will come soon!
Fingers crossed,
Jebas.
+1Hey
Thanks for reaching out. Yes, multilingual ticket templates would be awesome.
But also the possibility to use multilingual canned responses when creating a new ticket / a new email would be already great. :)
+7Hey
I absolutely agree with you. Hoping to see this feature released soon🤞🏼
+2Do you have any update on that? It would be great if the canned resposes would work like the solution articleas from the multilingual side.
+1Thanks for your post! We do have a plan to invest in this area in early 2024 through translations for canned responses and agent responses! We're still at the early planning stages but it will be carefully considered. Thank you, again.
+8+2Is there any update on this topic?
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