Skip to main content
New Idea

Using ChatGTP to better figure out the first name of requester

Related products:Freshchat
  • December 19, 2022
  • 1 reply
  • 53 views

bosmanez
Apprentice
Forum|alt.badge.img

When creating a response you try to figure out what is the first name of the person. Your implementation is not 100% and in many cases it’s wrong.

Have your though about using ChatGTP to improve this?

 

 

1 reply

johnmarphi2
Community Debut
  • Community Debut
  • April 10, 2026

That could help as a fallback, but relying on any model to infer first names isn’t always reliable since names can be culturally ambiguous or incomplete in tickets. A safer approach is still to avoid guessing and instead prompt the user when unsure. cookie run kingdom April 2026 also shows how community-driven tools and discussions often outperform automated assumptions in real usage scenarios.