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Using default fields in dynamic sections

Related products:Freshdesk
  • March 28, 2023
  • 0 replies
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Hi,

We’d like to create 2 sections, based on the default “Type” field. 1 section for Change requests and 1 for Incidents.

In the change request field we don’t want to display the Priority field but in the Incident section we do. Now we can’t accomplish this because Priority is a default field, and those can’t be used in sections.

Same with possible other default fields which we only want to show in 1 section and not the other.

It would help us if this is made possible.