The Freshdesk feedback form is coded so that the ‘type’ field cannot be placed above the ‘description’. However, we want users to select a ‘type’ instead of a ‘subject’, so that tickets can then be automatically routed to the right person. Can Freshdesk please consider changing the code to respect the field order that we have chosen in ‘ticket fields’?
It is clunky and illogical for users to add a ‘subject’, then a ‘description’, then also need to choose a ‘type’ afterwards (so that the ticket can be routed automatically, based on the ‘type’ selected). Thank you
