Would be great if you can integrate the USPS APIs to track parcels (incoming and outgoing) directly into FreshDesk.
https://www.usps.com/business/web-tools-apis/delivery-information.htm
Any ideas on how to achieve this?
We ship many items to customers and often manually have to check if the customer has sent their replacement back to our warehouse. This would make it easy knowing exactly when the item has been received back and when the item has been received by the customer on the outgoing parcel.

