Verifying without activation email

...yeah. Specially when suporting their own work colleagues with more-than-proved real email accounts!

Can i see All Customer by default? And not verified? It's not useful

Agreed. "All" should be the default setting for the Contacts drop-down and it should remember your last selection.

Yes, I've just added all my customers with email addresses I know are valid, but now my customer has to validate their email? It's too intrusive for them. Admin should be able to validate an email address manually.

I agree

nice and needed feature !

+1

Yes, I agree this is a major flaw for me with this application.  I have been researching over 20 different helpdesk applications and Freshdesk is the only one that does this.  The ones that require any kind of email activation give the admin the option  of turning it on and off.

However, Freshdesk is more powerful than a lot.  I am trying to decide if this feature will be a dealbreaker for me as I am looking for a long term solution for my company and this options seems like it will reduce efficiency and make extra work for my customers which is kind of the opposite of my role in their lives.

We use AD integration but it only creates their account in Freshdesk the first time they visit our support page. If they are unable to get to the portal and call in a problem then we have to use the "add new requester" option and they are not activated - we've had some issues with the AD integration not working after that for that user and we have to delete the manual one and have them go to the portal page to create the account with the AD integration.

agreed

I am moving from Zoho Support and I do not regret, but I simply cannot send verification email to all my customers because I decided to switch systems!

we don't want the email verification either.

The support system is used by students who already need to log into the learning area to even have access to support so we know they are real people.

Would be good if we could disable the verification email

So what if there are a few spam in there... better than annoying student or clients with verification.

Totally agree, there's no way we want to send out an email to every one of our customers asking them to verify an account. We don't even want customers to have logins, we'll be using the system entirely with public ticket urls. 

Please implement it!

It's interesting to see that no-one replies to a one year old thread - from a company that sells a complete CRM solution :)

Anyway, a big +1 for this. It's complete dealbreaker.

 Glad this is in the works!

There seem to be multiple threads going on here.

1. I don't want my customers to receive activation emails - This can be turned off by going to Admin->Email Notifications->Requester Notifications and turning off User Activation Emails. This would work for companies that don't want their customers to access the support portal as without the activation emails, your customers won't be able to set their account password.
   
2. I wan't the default view to be set to All instead of Verified - We now save your last selected option. If you click on "All", the next time you visit the Customers page, it will be defaulted to "All.
3. I wan't my agents to be able to activate customers without sending an email - The only difference between verified and unverified customers is their ability to login to the portal. I'm curious to understand why you want your agents to verify your customers manually.

Hi Abisek,

thanks for asking, can you add these?

- Notification for new user by portal registration

- Filter users by tags for sent activation email

Hi Abishek,

Regarding point number 3, there are a number of reasons why I want to be able to manually verify a customer.

1.  For example, if I migrate all our support tickets, customers, etc from Zendesk, I don't want my customers to be forced to go through the verification process again

2.  We recently had a case where the Freshdesk IP address had somehow been included on our customer's blacklist, which meant that the people who were supposed to receive the activation email never received it.  We tried for a week to get the email to go through, but it never did.  This doesn't make a good impression with the customer, so in this case I just wanted to manually activate their accounts.

Hope this helps,

Regards,

Paul

Hi Paul,

1. If you migrate from Zendesk and if you want your customers to use the freshdesk support portal, your customers will have to go through the verification process. We cannot migrate the login credentials from Zendesk. If you aren't concerned about the portal then having them as unverified shouldn't matter. Let me know if I am missing something here.

2. Even if you manually activate the account, your customer would have set his password and that can happen only if he gets access to the link somehow.

Hope this makes sense.

Unbelievable really that a CRM company can't seem to understand that customers want a feature and that it is needed.

Part of the issue is that some activation E-Mail messages never get to the customer.  No rhyme or reason but they just don't.  It would be nice to activate the account manually AND set the password for the customer.

Why does it have to be so difficult? 

Hi Abishek,

Your last response almost sounds like you are trying to convince people that they don't really need the feature they are asking for.

Admins should either be able to create verified accounts or manually (including through API) verify accounts.

When we personally make an account for a client, or when we personally drive a known client toward our portal, we want to make this as simple as possible for the client.

I don't want to turn off verification entirely (and open the door for spammers), i want the freedom to bypass it for known users that we've effectively verified outside of the site.

This thread was started 2 years ago and still we have no valid response from FreshDesk.  I guess they are taking the Apple philosophy to product design; they must know better than we do as to what features we really want and NEED.

It is so frustrating to have to validate client accounts when the FreshDesk system does not properly send out the validation E-Mail, and this happens A LOT.  I need to call them and then they white-list the E-Mail address with no explanation of why it was blocked in the first place.  VERY FRUSTRATING AND ANNOYING FOR US AND FOR THEM.

We are not asking for a major new feature here.  Just the following:

• Optimally, let us create a client account, validate it manually, and set the password on that account.
• Perhaps a semi-automated validation where we can generate an activation code for the client to type in, instead of them waiting for an E-Mail from FreshDesk (as that is typically a problem).
• Offer an option where validation is not even necessary if the account is created by me (the system administrator).  I wouldn't be putting accounts in my own system if they were invalid.