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View a list of all attachments on ticket at once

Related products:Freshdesk
  • August 19, 2019
  • 2 replies
  • 34 views

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It would be very helpful to have all of the attachments on the ticket available to view/download in one place.  Sometimes we need to review attachments on a ticket with many replies, it is difficult to go through each reply and view the attachments.  When using a different product, the ticket (issue) had an "attachments" section that listed all attachments to all replies, and included a way to download each individual attachment, or all attachments as once as a zip file.

2 replies

  • Community Debut
  • April 1, 2020

Yes, this is something we miss with Freshdesk


suprabha.somanathan
Community Debut

@Dany @Joey


There is an app with us, Attachment manager that would collect all the attachments in a ticket and render them all at one place inside the ticket, and this way they could be easily accessed. Please do install the app and let us know if this helps!


Cheers!