Hello,
When we work in IT support, we sometimes work on several subjects at the same time. Sometimes we forget to deactivate a timer and we don't necessarily pay attention.
Freshservice doesn't make it easy to see which ticket has time tracking in progress. We either :
- choose to go through them all and see which one is active
- Start a new timer in another ticket to stop the previous one
It would be nice to have a small notification in the Freshservice menu to be notified of an active timer, and to be able to stop it directly from that location too.
