Be able to see if a particular customer has an associated freshchat ticket when agent is in the freshdesk ticket view. It's similar to how agent can see the associated freshdesk ticket in the freshchat session
Not Taken : Idea will not be considered
View of related Freshchat sessions within Freshdesk ticket view
Hi , thanks for the feedback! I understand your concern here, however don't have it in our roadmap currently for Freshdesk.
We'll keep looking for ways this could be possible, but for now it's not something we are planning to build.
+1Hi , thanks for the feedback! I understand your concern here, however don't have it in our roadmap currently for Freshdesk.
We'll keep looking for ways this could be possible, but for now it's not something we are planning to build.
+8New Idea→Not Taken : Idea will not be considered
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