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view ticket without logging in.

Related products:Freshdesk
  • June 28, 2015
  • 6 replies
  • 21 views
H
Apprentice
Hi, Is there an option to create a ticket and view the status without login in? Someone who has no email address. I know it's rare but we have old people coming to our store. Thank you. Humberto

6 replies

F
Apprentice
  • frogportal
  • Apprentice
  • June 29, 2015

There is already an option for that.

Look for a placeholder called "Public Ticket URL" (in the email notification editor)

H
Apprentice
I checked and I don't see that option. Is it because I have a free version? I just want to make sure it can be done before I upgrade.
A
Contributor

Hi Humberto,


Thanks for your post on our forums.


The functionality you are asking for is already available in Freshdesk, for all plans. We use a placeholder called "Public Ticket URL" for this purpose. For detailed guidance, pls check our solution article link.


@Yuval: Thx for your response on this as well.


Have a great day ahead!

J
Community Debut
  • jesper
  • Community Debut
  • September 17, 2019

Hi, i don't see this option. Has it been moved?

O
Contributor
Forum|alt.badge.img+7

It is still there. Where are you looking?


image


V
Community Debut

Hello Jesper,


Good day!


Can you choose the option Anyone with public ticket url under Admin -> Portals -> Settings that'll enable the corresponding options to pop up? For the detailed explanation refer this.

If you are still facing any issue, kindly write to us at support@freshdesk.com and one of our folks will help you out on this.


Cheers :)



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