Here in our Corp we really need a way to link Custom Ticket Fields and Custom Pre-Chat Fields with Custom Client Fields.
Some examples of our needs are:
1. A customer wants to create a new ticket. He must select a ticket in the field of customized product which he wishes to support, but the figures presented to it should be just the values of the products it consumes, as registered in your profile.
2. A customer is consumer 3 of our 10 products. He wants to contact us by LiveChat and select on a combolist one of three products that it is the consumer. At this time, only the products he consumes must be submitted . To do this, the Freshdesk need to know which products were vincluados him in your client record. Closing the chat the value of the product field should be assigned to the custom field of ticket properties.
