The ability to add different types of flags for a customer not just VIP so that we can be alerted when for example a specific type or customer calls. That it may not be a VIP but that their issue may be more urgent depending on what is affected.
And if that person has a Flag against their name e.g. VIP that it should always show up next to their name in the ticket view regardless if the column to show that is added. The Requester VIP column should also just be the badge icon not true or false or if not the badge then the name of the tag. Otherwise, it is hard to determine what type or flag it applied to that person.
