First I love freshdesk But it just doesnt do all that I need it too,
I need to be able to have different fields appear dependent on other fields.
Example
Drop Box 1 with the items New Email, Reset password, and Delete
When New email is selected I need a text box that asks for the new account holders name.
When Password is selected I need a text box that asks for the user name.
When Delete Email is selected I need boxes that ask for Account holders name, User Name, date for deletion and a drop box for terminated and resigned.
I do not need all these fields all the time.
Honestly our users are not very techsavy the easier I can make it on them the more likely they will use the helpdesk.
There are many other ways this would be helpful.
The dependent tree that is implemented currently just doesn't cover
