Wait Conditions

Definitely need this sorting sooner rather than later!

There is no wait condition? That can’t be right - what automation framework doesn’t have that?

There are wait conditions in Supervisor rules which run every 60 min (IIRC).  You can set an entry to take an action X hours after status = Email sent (or whatever). 

Supervisor rules aren’t as flexible or complex as Workflow Automations ofc but you could use the Supervisor as the wait condition and then when time’s up they set a value that a workflow is waiting for (field = start workflow xyz). 

+1

Any updates?

I think the timer app will be available this month. I think we can close this idea.
https://support.freshservice.com/en/support/solutions/articles/50000004271-timer-node
@rashmi.nag 

Sorry for taging if its not allow for this case.


Thanks for this feature

The timer app is one way of handling this. I am not sure if that is the solution for this or if they have something else planned.

Hi @mmccoy,

Good day!

The timer node will solve this particular usecase. The beta version for timer node will be available for Pro and Enterprise customers on July 28th. More details here.

 I see this as implemented, I'm assuming this is the Timer node in workflow automatons, Did the “Loop back to Wait Condition” get implemented too?

Hello community members, thank you for sharing your feature request idea and voting on this! We’re pleased to share that the idea is implemented and can be solved through Timer Node. Please see an article with further information:

https://support.freshservice.com/en/support/solutions/articles/50000004271-timer-node-add-time-delays-in-your-automations