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Wait Conditions

Related products:Freshservice
  • Jun 19, 2021 10:35 AM UTC
  • 12 replies
  • 309 views

mmccoy
Skilled Expert
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We need a wait condition, loop or both for workflow automation. 

 

Use case:

Creating a user for on prem AD then syncs to Azure on a 30 min schedule.  Once the users is in Azure we need to assign a license to the user. Both tasks can be done with current workflow automation with manual intervention.

The wait or loop cannot be achieved. and the license is triggers with an supervisor automation that kicks off another workflow automation.

 

We need a wait condition in the workflow automation that can be used to PAUSE the automation for a given period of time, then we could check for the user in azure, if its their continue the workflow, if not loop back to the wait condition.

 

 

12 replies

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Definitely need this sorting sooner rather than later!


JMI
Community Debut
  • Community Debut
  • Feb 3, 2022 6:58 PM UTC

There is no wait condition? That can’t be right - what automation framework doesn’t have that?


Forum|alt.badge.img+11
  • Skilled Expert
  • Feb 7, 2022 3:04 PM UTC

There are wait conditions in Supervisor rules which run every 60 min (IIRC).  You can set an entry to take an action X hours after status = Email sent (or whatever). 

Supervisor rules aren’t as flexible or complex as Workflow Automations ofc but you could use the Supervisor as the wait condition and then when time’s up they set a value that a workflow is waiting for (field = start workflow xyz). 


rashmi.nag
Skilled Expert
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  • Skilled Expert
  • May 12, 2022 5:49 AM UTC
Updated idea statusNew→Open

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  • Skilled Expert
  • Jul 11, 2022 7:45 PM UTC

+1

Any updates?


Forum|alt.badge.img+6
  • Skilled Expert
  • Jul 16, 2022 9:59 PM UTC

I think the timer app will be available this month. I think we can close this idea.
https://support.freshservice.com/en/support/solutions/articles/50000004271-timer-node
@rashmi.nag 

Sorry for taging if its not allow for this case.


Thanks for this feature


mmccoy
Skilled Expert
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  • Author
  • Skilled Expert
  • Jul 16, 2022 11:35 PM UTC

The timer app is one way of handling this. I am not sure if that is the solution for this or if they have something else planned.


prats
Skilled Expert
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  • Skilled Expert
  • Jul 26, 2022 10:05 AM UTC

The timer app is one way of handling this. I am not sure if that is the solution for this or if they have something else planned.

Hi @mmccoy,

Good day!

The timer node will solve this particular usecase. The beta version for timer node will be available for Pro and Enterprise customers on July 28th. More details here.


prats
Skilled Expert
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  • Skilled Expert
  • Jul 26, 2022 10:06 AM UTC
Updated idea statusOpen→Implemented

afautley
Top Contributor ⭐
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  • Top Contributor ⭐
  • Oct 21, 2022 8:51 AM UTC

 I see this as implemented, I'm assuming this is the Timer node in workflow automatons, Did the “Loop back to Wait Condition” get implemented too?


alyssia.correa
Skilled Expert
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Closed for Voting→Implemented : Idea is live

alyssia.correa
Skilled Expert
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Hello community members, thank you for sharing your feature request idea and voting on this! We’re pleased to share that the idea is implemented and can be solved through Timer Node. Please see an article with further information:

https://support.freshservice.com/en/support/solutions/articles/50000004271-timer-node-add-time-delays-in-your-automations