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Want the ticket activity log showing the before and after value for the field text type

Related products:Freshdesk
  • March 13, 2023
  • 1 reply
  • 19 views

guntws
Contributor
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Hello

 

For the activity log, we cannot see the previous value before the "short text" custom field this could be benefit under the objective of tracking what happen to the ticket.

 

Could you please consider and develop this feature, please?

 

Thank you,

GUN

1 reply

guntws
Contributor
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  • Author
  • Contributor
  • March 13, 2023

Sorry I mean  the previous value before the "short text" custom field got modified.