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New Idea

Warning for problems inside Workflows and Business Rules

Related products:Freshservice
  • June 10, 2026
  • 1 reply
  • 23 views

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Hi 🙋🏼,

 

I found that when I checked all our set business rules and workflows, some would be activated but essentially useless because a value used inside a condition for example was altered elsewhere and therefore removed from the condition statement. There is - to my knowledge - currently no other way than checking each rule in depth to see this problem in the flow even exists.

Maybe an indicator/warning 🚨could be added in the list-view of business rules and workflows to see at once where such problems inside a rule or a workflow occurred.

I think this would greatly improve debugging and make it easier for changes to be made in production.

 

1 reply

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • July 20, 2026

THIS!!  We’re repeatedly run into this situation when something as silly as the price on a piece of equipment in a picklist of options changes and suddenly entire workflows stop running.  We only learn of it when agent reports to us that they don’t see the expected tasks on a ticket.  Any sort of visual indicator at the list of workflows level would be a huge help.