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Watch / Discuss on Changes

Related products:Freshservice
  • April 17, 2018
  • 2 replies
  • 43 views

I love the functionality to Watch and Discuss on Tickets - find it useful where workload in FreshService is "of interest" to me, but, not directly responsible or accountable to me.


I would love to see similar functionality in Changes (and anywhere else in FreshService it's missing actually) - is this planned for the future?

2 replies

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  • Skilled Expert
  • February 2, 2023

Would like to revive this request. I believe the “Discuss” feature would be even more useful for Changes than Incidents, so you can discuss approval and planning before implementing a change.


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  • Contributor
  • March 20, 2023

I agree this is missed opportunity