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New Idea

Watchlist filter

Related products:Freshdesk
  • October 13, 2022
  • 1 reply
  • 17 views

jerryr
Apprentice
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Hello!

 

Is it possible to add a filter on the tickets that you are watching?

 

Thanks!

1 reply

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • October 21, 2022

We’d love to see even a filter as simple as only viewing unresolved tickets that we’re watching.  

At this point there’s a queue or you can link a scorecard.  Both just keep growing since you can’t modify the view criteria.