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Watchman Monitoring

Related products:Freshdesk
  • February 26, 2016
  • 7 replies
  • 18 views
J
Apprentice

It would be awesome if FreshDesk could integrate directly with Watchman Monitoring.
About 40% of my incoming tickets come from Watchman and managing that manually is turning into a pain in the ass.

My understanding is that they have tried to work with your API but that just isn't working. Would it be possible to work with them on this?

7 replies

P
Community Debut
  • priyo_old
  • Community Debut
  • March 1, 2016

Hi Jake,


While this integration is not on the immediate roadmap, we would definitely like to consider it for future. That said, we are willing to work towards resolving any API issues that Watchman are experiencing if they can share their concerns with us.


Thanks,

Priyo,

Freshdesk Product Management

W
Community Debut
  • watchman
  • Community Debut
  • March 10, 2016

Thanks Priyo, we've been in touch with the development staff, and need a few more features in the Admin API.


Until then, subscribers who wish to get our reports in Freshdesk will have success following this article:


https://watchmanmonitoring.zendesk.com/hc/articles/201095018-Configuring-email-alerts-for-ticketing-systems

F
Community Debut

Has there been any update to the Freshdesk<->Watchman integration?


This would be a most welcome feature.

J
Community Debut
  • jak
  • Community Debut
  • December 5, 2016

any updates on this? really need better integration between Freshdesk and Watchman

C
Community Debut
  • cgray
  • Community Debut
  • January 8, 2020

Bump on this. C'mon! Watchman and FreshDesk need to be buddies.

C
Community Debut
  • cgray
  • Community Debut
  • January 9, 2020

I've added a feature request at Watchman. Please login and upvote. https://community.watchmanmonitoring.com/t/freshdesk-auto-ticket-creation-integration/2616

J
Community Debut

Hi Folks,

Sorry about the late response.

We are happy to explore the possibilities of this app being picked up. Kindly note that app request are taken up based on the feasibility and implemented based on the number of asks.

Stay tuned for the product updates to know when this app is live.

Thanks

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