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Hi, exactly same issue here with some of our customers.

Any fix or workaround?

Thanks.

We have four staff members, SSO with Google, that have received this same message in the last 24 hours. I have had them clear all browser cache and try again, but this does not correct the issue.

I have four staff members in the past 24 hours getting the same error with SSO with Google.  We had then clear ALL browser cache and try again, but this does not correct the issue. This related article does not work because they are verified users. https://support.freshdesk.com/support/solutions/articles/225303-my-customers-are-getting-the-error-you-are-not-authorized-to-access-portal-how-can-i-fix-this-

We are experiencing the same issue.

Have found the issue with this problem as it is happening with all of our branches

Same here.

Any workaround or fix?

Thanks.

Getting the same issue here
https://radiomasterrc.freshdesk.com/support/tickets

Getting the same problem here.
https://radiomasterrc.freshdesk.com/support/tickets

I just started getting the same error.  :\

Another user also reporting this error.
https://support.freshdesk.com/support/discussions/topics/50000002790

Hello

We have exactly the same problem, since yesterday.

Our platform is kbrp.freshdesk.com

Is it a temporary problem? Or should I take steps to solve it?

Anyone experiencing the same issue?

Thank you

I have the same issue for all of my customers

Hi Rafael, 

Did you solve the issue? We are having same issue. 

Hi,

I have a same error, need help.

Same error from my clients. Yesterday and today.

We are also having this issue

A quick call to support fixed the problem. 

i'm have same problem. Do you have a solution?

i'm have same problem. Do you have a solution?

My users have started to receive this message today 

Some of my users are seeing this error also.  Have you had any success in resolving?

We are also having the same issue. How to fix this. ?? 

I contacted FreshDesk support and they resolved it within 3 hours :)

This is an ongoing issue at Freshdesk end and their teams are working on the resolution but they fixed it temporarily. Please open the ticket and submit the support link and they will fix it for you as well. 

We are also getting this error. I can't figure out how to get past it.