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We are also having the same issue too. How to fix this. ??

Our costumers have 1 week without create ticket through to portal

Hi

I encountered the same problem and I submitted a ticket to support which corrected the problem.

Their answer :

"We have cleared the blocker from the backend for your account and it should work fine now."

Jérémy

I would suggest contact support with a ticket.  I did that and support had to reduce the spam score in the backend in order to get this working.

We are also having the same issue too. How to fix this. ??

Our costumers have 1 week without create ticket through the portal.

 Same for me for few weeks, all my users have this problem.

Any idea ?

Reply from Freshdesk Support:

Regarding the issue you are facing with ticket creation, this is a global issue reported by a few other customers as well. We have notified the development team regarding this and it has been fixed. The users should be able to create tickets now, could you please check and confirm if you still experience issues? Awaiting your response!  

Hi

I am using free freshdesk version, and all of our teachers also get this same error. Is there something I can do?

It seems I can not post a ticket to freshdesk help, since I am working with the free version.

Thank you

I am likewise having the same problem with one of my customers

Our customers are also seeing this since last week. Can we get a response about this?

We are also having this problem.

Same problem here but cant find a solution

 Problem resolve today ;)

Searching for a solution. Users are not happy

If you'll put in a ticket with Fresh Desk they can fix it for you... There is some setting on your account which, I believe, is marking everyone as spam.  It took them about 5 minutes to fix mine.

I created a ticket at freshdesk yesterday in the morning, but they don´t fixed the issue yet. Our costumers are creating the tickets through the email.

We are having the same issue here!  Even logged in myself with the same error...as an agent, though, I can create a ticket, but not when I sign in as a user.

same problem here, waiting for the solution

Same issue here!  The fact that there are so many customers here commenting on a support system about an issue in the support system and no one from the support system provider is responding is a real worry.

Same issue with several of our users!

 I'm having the same issue here too

I have the same problem on our page https://euliviahelp.freshdesk.com/support/tickets - can you help me?

We are still having the same issue as well with verified contacts getting the error message

Happening again. Last time it was solved when support added our account to a whitelist, though now we are having the same issue.

We have the same problem too. What is going on here?!?! 

We are having the same problem. What is going on?? Why is Freshdesk not responding to a problem that has been raised over 2 weeks ago?