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We need the ability to turn on/off auto-assign in the mobile app

Related products:Freshservice
  • January 7, 2020
  • 1 reply
  • 67 views
S
Contributor
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As our technicians are constantly on the go, it would be ideal if we could turn on/off auto-assign from within the mobile app so that if they are leaving for vacation but forgot to turn off the auto-assign tickets don't get assigned to them overnight until someone notices it during business hours on their first day out.   Also would be helpful for OOO sick days that are unexpected, etc...

1 reply

S
Contributor
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This is still a need to improve the mobile app for teams that use the auto-assign ticket automater.   Agents should be able to turn this off for themselves from the mobile app, not just the web-client.

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