Can a feature be made to automatically email out a list of tickets each week to a person i.e. manager, so they have a summary of tickets to look through to see what is outstanding
Closed for Voting
Weekly summary report of overdue tickets
+5Hi Laurence,
Scheduling weekly reports of overdue tickets is one of the most common asks from customers. This can be achieved with custom reports for tickets along with the ability to schedule reports via email, which is currently under progress. We are working on shipping this feature by Q1 of 2016. I will keep you updated here. :)
Deepikaa
Freshservice Product Team
Can I know setup these kind of notifications to an admin/manager to see report on overdue customer tickets?
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.