What happened to freddy?

In Admin under Support Channels, I still see the option Bots. Could this be plan related?

So looks like I had to watch the video from this link to get freddy working.

https://support.freshdesk.com/support/solutions/articles/50000000040-setting-up-the-thank-you-detector

There used to be a little freddy icon in Admin but now I guess I have a little more work to do :)

Either way these instructions shouldn't just be in video form.

Ok still not able to see freddy.  When I add a filter, Freddy suggests is not an option.

There are a number of articles on Freddy, and from what I can see "Answer Bot" requires Estate or Forest plans.

The "Thank you detector" works from Blossom up, but does not need the Bots icon to be configured. 

I can see the Bots icon in Automations, under Support Channels, but have not configured it. My guess it is plan related.