I just came back from the Netherlands, and it's amazing to see most stores already offer whatsapp support and not only that, people are using it like crazy (some stores do 10 to 20% of their support over whatsapp now, in 1-2 months time).
I hear it's already very big in latin America and Asia as well.
Here in Germany, I also see it's coming up.
Therefore I think it would be great to get this into native Freshdesk asap. Thanks!
+1 we started using whatsapp support ,and since then email support and helpdesk reduced drastically.
its been very efficient with whatsapp support.
so integrating whatsapp with freshdesk i believe its future bulletproof . if at all possible in anyway.
Urgent need of Whatsapp integration. Any signs of release ?
Urgent need of Whatsapp integration. Any signs of release ?
+12Hello Folks,
We have been seeing a lot of requests coming in for an integration with Whatsapp . Just wanted to provide a status on this request.
We'll continue to actively evaluate these requests and see what we can offer. At this moment, we're tied down as Whatsapp doesn't offer public APIs.
Cheers!
Hi, we need an integration with WhatsApp and Instagram, guy open your eyes, now some bots and other platforms are developing features integrated with WhatsApp.
臘♂️
Personally, I think this will be big in emerging markets, where we operate as most of our clients use whatapp for communication, therefore as a business, it will add more value. Your competitor has already implemented it and might switch to them if this is not implemented soon.
This is going to be a make-or-break feature soon. Most others are coming onboard - at the very least, please let us know your intentions and timeline for implementation of this feature so that we can all plan accordingly.
+12Cheers!
With the popularity of WhatsApp as a secured communication channel surely the need for the hour is WhatsApp Integration with CRMs. There are many companys who offer these Integrations as add-on. one of them is below: Hope this is useful.
Hi,
Do check this linkhttps://umstechlabs.com/use-cases/whatsapp-integration-crm/ I think they provide standard integrations with WhatsApp.
Hi We have been using system provided by UMS Tech Labs, now since 5 months, makes life more simple for agents and customers to interact on WhatsApp.
+12Hello,
We're excited to announce the Whatsapp integration with Freshworks. The integration is in Early Access phase and is open only to a limited number of users.
If you'd like to provide personalised support experience to your customers using Whatsapp, please signup for the Early Access Program.
Cheers!
Hi all, is it still early access phase after 7 months? did you complete any integration of whatsapp for 1to1 customer service? Nothing is advertised on freshdesk site. Can you please confirm?
Hi All,
Apologies for the delay in response.
For WhatsApp Integration, integrate your business number with your Freshdesk account and support customers over WhatsApp. This app for Freshdesk enables you to convert your one-on-one conversations including images or GIFs on WhatsApp into tickets and handle them from your Freshdesk helpdesk with ease.
Note: Access to WhatsApp Business API is necessary for this integration. Please fill in this form if you wish to try this integration out. Feel free to write to support@freshdesk.com if you require assistance in the approval process.
Once the approval is provided, you can install the app from the Freshdesk marketplace to integrate and convert your messages into tickets.
Cheers.
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