Good day
It would be extremely beneficial to see the following changes to the Whatsapp integration:
1. Send ticket status change responses to the customer - just the same as email responses with the ability to switch them on or off or define the rules therefore.
2. Satisfaction survey (standard) sent to the customer when the ticket is resolved (or selecting the setup or define the rules for the satisfaction survey response)
3. Ability to create different paragraphs in the response to the customer - currently, even if the public note contains different paragraphs, it is sent back to the customer as one long paragraph which is a huge downfall.
Our ISP in South Africa uses the same principle for the Whatsapp support desk, therefore the above must be possible. I'm hoping that this added functionality will be added very soon.
