It appears the customer does receive the Reply email to the ticket, but anyone added to the CC field does not.
Closed for Voting
When adding a CC to a ticket they do not receive an email.
+9- Community Manager
Hello David!
Apologies for the delay in response. Are you still facing the issue with reply not received by a CC'ed email address? If yes, please write to support@freshdesk.com and one of our support agents will assist you further on this.
Thank you.
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