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When executing a scenario that adds a note, ticket page should refresh

Related products:Freshdesk
  • March 11, 2016
  • 1 reply
  • 7 views

 When an agent executes a scenario that adds a note, the note will not be visible in the browser until the page is reloaded. At the moment, the agent has to do this manually. It seems reasonable that for such scenarios the page should be reloaded automatically after the excution.

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


In the new Mint interface, the note gets added immediately after the scenario execution. The note actually shows up on the ticket without the need for the agents to reload the page.


Cheers!