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When exporting tickets filter by last updated time

Related products:Freshdesk
  • March 29, 2018
  • 2 replies
  • 36 views
M
Contributor

At the moment when you export tickets, it is possible to filter by the:

  • Created time
  • Resolved time
  • Closed time

I would find it extremely helpful to be able to filter by "Last updated time", as then we would be able to only download tickets that have been recently edited.

Would anyone else want this feature?

2 replies

aravind.sundararajan
Skilled Expert
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Hello Marsha,


You can choose the Last modified sort option in the tickets list page to get the list of tickets that were recently updated. In the export window, you can choose a date range (say Created date for the last 6 months ). This will export the tickets that were updated recently and created within the last 6 months.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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