When merging two tickets, if an entry is public in the ticket being merged, it should be public on the primary ticket as well. Why would it need to be private if it was a public entry in the first place. Sure, it can be copied, but when there are also a bunch of attachments, it's a real pain to have to save those all off individually, create a new public note, add all of the attachments, then delete the original private note.
Closed for Voting
When merging tickets, public notes from merged ticket should be public on primary ticket
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.