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Why can't I see the outbound email when I execute a scenario?

Related products:Freshdesk
  • June 27, 2022
  • 0 replies
  • 6 views

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This would be an amazing feature to have. Currently, if you execute a scenario, you can only see if it replied to the requestor by looking in the “activities”. This is an additional step that no one will think of doing. It looks like no one replied to the email, and that it’s closed without a reply.