It is so difficult to troubleshoot what is being sent to the customer when you cannot add a CC or BCC to an email. When troubleshooting, we need to be able to see exactly what the customer is seeing and then we can quickly resolve any issues.
Adding ourselves as a TO is just not a smart option because noone wants to see the system administrator being included in a sensitive email, while most everyone understands that a system administrator does need to monitor the system. It only make senses to have a BCC and CC for this reason.
I see that this was requested well over a year ago and even saw a request as far as 12 years ago. Is there any reason why this is not something that can be implemented?
Thanks,
Randy
