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Why must I take my hand off the Keyboard and reach for the Mouse?

Related products:Freshdesk
  • December 15, 2025
  • 0 replies
  • 9 views

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When pasting text into the ticket, I get this prompt:

 

Due to limited functionality on this popup window, there is no default cursor position on CLEAN or KEEP.  And, I cannot tab anywhere on this popup.  Instead, I must grab the mouse and click either CLEAN OR KEEP.  The keyboard is KING when the desire is efficiency, so please fix this.

I need UPVOTES to get this fixed please!!

TY
Matthew