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Wildcard Contact Groups

Related products:Freshservice
  • October 2, 2019
  • 2 replies
  • 29 views

Please add the feature for wildcards when creating contact groups.


For example, I want to create a group for all employees where Job Title contains "Manager."


Currently, I have to manually type in and select

Field Manager

Regional Manager

Office Manager

Accounting Manager

and on and on and on.


What makes it worse is when a job title changes, the contact group must be updated.

Please add wildcards!!!

2 replies

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Hey Kyle,


We don't have this on our roadmap at the moment, but we'll take this up at the next available opportunity.


aorcut
Community Debut
  • Community Debut
  • April 26, 2024

Just wondering if this has been considered yet? I have a similar issue and when creating contact groups a wildcard feature would be a great option for selecting a persons organizational status, eg. Faculty,Staff,Active Student,Alumni