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Wildcard in Edit Compnay Domain Names for this company

Related products:Freshdesk
  • April 20, 2017
  • 2 replies
  • 21 views

Currently in Edit Compnay > Domain Names for this company one can add one or more domain names ( i.e. exactly what comes after the @ in an email address - example: abc.com for contacts with emails of the form someone@abc.com )


I have many customers that have multiple sub-domains like sub1.abc.com, sub2.abc.com etc and would like the field Domain Names for this company to match those by using, say, *.abc.com

2 replies

michaelm
Community Debut
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  • Community Debut
  • September 28, 2018

We have the exact same requirement. We don't all of the subdomains our customers are using, so tickets are often coming in unassigned to a company even if the company already exists in the helpdesk. One example is universities, where we would like to be able to use a wildcard, i.e. putting *.university.edu instead of adding library.university.edu, medicine.university.edu, law.university.edu etc. separately one-by-one as they come in from new contacts.


aravind.sundararajan
Skilled Expert
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