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Wish list for feature...

Related products:Freshdesk
  • July 14, 2020
  • 1 reply
  • 5 views
H
Apprentice

Hi,


it would be very useful to us if those features are added:

  • a pop-up notification when a contact logged in, so we can inform them on important issues.
  • allow the admin to have more control over agent, like resetting passwords, maybe some more permissions control and such.

thank you,

Hanoch

1 reply

suprabha.somanathan
Community Debut

Hanoch,


By 'logged in', Are you referring to the the creation of a contact in the helpdesk or the contact logging in from the customer portal with his/her credentials? 


The admin at present would still be able to trigger a password reset for an agent, by clicking on Forgot password and by entering the respective agent's email address. However, changing the password right away is not an option, keeping in mind the security and privacy of the agent.


Thanks!

Suprabha, Freshdesk Community
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