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Future Consideration

Workflow Action to Remove Watchers

Related products:Freshservice
  • Sep 12, 2025 2:44 PM UTC
  • 1 reply
  • 75 views

OG Bobby Johnson
Skilled Expert
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Currently, only “Add Watchers” is a possible action within workflows. Please add “remove”. It would also be nice to have watchers removed automatically when a ticket is closed.

1 reply

OG Bobby Johnson
Skilled Expert
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Also, can we please add an open API for each; Add watchers and remove watchers?

There really needs to be an option to remove within a workflow. 

Would also be nice to add it as a ticket property filter.