Workflow Automator

Can i echo this, we have very complex workflows that do not need to be that complex all because we cannot choose where the flow will go next. 

We have to duplicate steps over and over, in some cases we have multiple triggers that split the flow and have 12 duplicate automations for the same action!

I as well have to create more complex workflows than need to skirt around some of this as well. For instance getting manager approval. If the manager puts the ticket in and I want to skip their approval BUT I have other processes like a business approver or automation tasks, you have to build two separate workflows.

If the requestor is the CEO and doesn’t have a manager, I also have to create different workflows for the same process but skip for this exception. 

Being able to jump to another spot in the workflow would avoid a lot of rework and complex processing with separately defined workflows.

nice! I wanted to create the exact same feature request as you did. +1

Plus one for this, it overcomplicates worklfows that involve mutliple duplicates simply because you cannot skip to a step. Please implement this, it would be a huge deal for the workflow automator.

@Prashanth and @Shashang and @rashmi.nag @Jack Day 

This is what i was discussing with you on our Call the other day. Please can you drum up some support for this. 

Hi @KrisC @afautley and all

Thanks for bringing this up, this is a very valid ask. We understand how this could make it easier to setup complex workflows. I will highlight this to our product manager for orchestration and see if we can prioritize this in our roadmap. We will keep you posted.

Meanwhile, please continue to voice out your asks, this will really help us enhance our product.

Thank you 

I like this idea. I think if you made the condition nodes like a closed group. You say what happens if true, what happens if false, then what happens after that condition is complete. You can make either the true or false include an escape action so that the workflow doesn’t continue if selected.

Yes! this would be awesome. The ability to drag and drop all nodes in a workflow would be amazing.

Please let me know when this has been implemented. I completely agree this is needed. 

Our organization would also like to see this feature implemented. It would make our workflows more simple and easier to keep up with. 

This is a really useful feature, highly requested by my team and others! @Prashanth - any updates since your last post? 

/Alex

This would be amazing! and reduce so much duplication of workflows

Another tool that we use for automation on other processes uses GoJS which is quite robust it appears. You can see tons of info here: https://gojs.net/latest/samples/index.html.  Given that FS uses Javascript already heavily hopefully this would be a decent add.

NodeRED is also built around this and is FOSS. Their repo is here: https://github.com/node-red/node-red while not intended to be used for ITSM work, it drives smart home automation and I’m guessing code from here could be used as a baseline in addition to that above to compile a much more robust GUI based scripting environment.

simply being able to drag and drop elements within a workflow would be a massive improvement!

Also, the loopback to review other conditions would be invaluable...

This would save so much node creation in the workflows. This is a function that is not at all uncommon in other ITSM vendors automation engines, much needed feature to allow more generic and maintainable workflows overall, +1

Is there any update on this? I am needing to build out some very complicated workflows and this feature would make it so much easier.

Agreed. This would be very helpful, along with the typical ForEach / DoUntil looping. Hoping for an update soon

​@Jake Henegar & ​@kinda179 - I have an open request for loops - no luck yet.

Personnaly i gave up on Fresh automator xD 

I use Fresh automator only to call a logic app (with better conditional, loops, etc...) then Fresh automator add a not with the response of the logic app, and close the ticket if statut code is 200

Which app are you using? I am in the process of procuring Power Automate Pro to do some things that can’t be done with the automator.

Azure logic app, it’s the Azure “equivalent” of Office power automate flow. I think both will work fine :)

It’s on the roadmap just pushed ahead 

Great! Is there any date on the roadmap for this? I will look myself, but the roadmap is really hard to access for me - top secret :D

Keep an eye out for the roadmap webinar they have each months, last I heard looping/sub flows should release  Q3 - Q4 but it can change.