Workflow Automator

Hello,

I noticed that this idea has been open for some time, and I wanted to check if there has been any progress or updates.

This capability would be extremely valuable for streamlining workflows. Currently, when similar actions need to occur with only a minor variation based on a condition, it can result in unnecessarily complex and difficult-to-manage workflow structures. For example, when a single condition determines whether an additional step (such as sending a notification based on a condition) is required, the rest of the workflow often remains identical, but must still be duplicated across both branches.

Having a more efficient way to handle conditional steps without duplicating large portions of the workflow would significantly improve maintainability and reduce complexity.

Subflows is the way to go as of now. But it has limit of 25 nodes per subflow and I think 20 subflow nodes in a normal workflow. 

Not a freshworks employee. However I will add to Daniel's comment above. 

As with the majority of SaaS companies with the GPT revolution that started a couple of years ago, it appears that most of their development resources have been targeting AI and integrating it into the product so it can stay as competitive as possible amongst everybody else doing the same. 

One of the bonuses of this is their advertised agentic workflow builder which may reduce some of the overhead involved in creating workflows with repetitive nature such as this. Only time will tell🙂