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Workflow Automator Action: Remove Tag

Related products:Freshservice
  • October 24, 2019
  • 0 replies
  • 22 views

Being able to remove specific tags when conditions are met would assist in improving ticket workflow through ticket filters and reporting.


E.G 

Event: Ticket is Created > Action: Add Tag "Triage"


Condition: When Triage is performed (prioritised, grouped, assigned etc)

Action : Remove Tag "Triage".