We have a lot of our service items automated through web requests and API calls. I would love to see a way in the workflow automator to select a “Delay Until” timer node.
Example use case:
We have a Agent Access request form in our catalog, where people can request for an existing or new hire to receive an Agent License. They select which agent group(s) the person will need to be assigned to and we have standard agent roles for each agent group. They also indicate when the agent access is needed. In the event of a new hire, it is often 2-4 weeks in advanced.
Benefit:
With a “Delay Until” timer node, we could have the workflow pause on the request until the start date and then use Web Requests in the automator to create the Agent account or convert the requester to an agent, then add them to the appropriate agent groups and agent roles, without any manual touch.
