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Workflow Automator fileds for Assets (used by) are very limited

Related products:Freshservice
  • August 4, 2022
  • 0 replies
  • 76 views

msconfig87
Top Contributor ⭐
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Hi

I need to send an email to the manager of an “Asset Fields.Used By” User.

This is currently not possible as the “used by” property is not divided into useful fields.

I would like to have available at least:

Asset Fields.Used By.first_name
Asset Fields.Used By.last_name
Asset Fields.Used By.primary_email

Asset Fields.Used By.reporting_manager_id.first_name
Asset Fields.Used By.reporting_manager_id.last_name
Asset Fields.Used By.reporting_manager_id.primary_email